Quality Policy
As TEPENET, we place the ISO 9001:2015 Quality Management System standards at the centre of our operations in order to maximise customer satisfaction and provide an uninterrupted communication infrastructure in the internet access services we provide over wired and wireless communication infrastructures.
This policy covers our database and hosting infrastructures, broadband internet access services, network operations centre (NOC), customer service processes and all of our field technical support activities.
2. Our Core Operating Principles
- Customer-Focused Service: Carefully analysing our customers' requests and expectations and ensuring high end-to-end satisfaction without compromising on quality service.
- Infrastructure Reliability and Continuity: Closely following current technologies and sector trends to guarantee the continuity and performance of our internet infrastructure and its complete delivery within the committed time frame.
- Continuous Improvement and Development: Periodically analysing all our business processes, service level indicators (SLA) and quality metrics to keep taking our system further.
- Environmental Sustainability and Green Infrastructure: In line with our responsibility to fight global climate change, preferring energy-saving technologies in our data centres and network equipment and applying environmentally friendly approaches that minimise carbon emissions.
- Full Compliance with Legal and Sector Regulations: Complying without compromise with all legislation concerning the communications sector and with national/international standards, above all the regulations of the BTK (Information and Communication Technologies Authority).
3. Human Resources and Competence Management
To continuously develop the professional skills and competences of our employees, our company's most valuable resource, we run regular training programmes and encourage a dynamic, highly motivated team with a strong sense of quality.
4. Resource Allocation and Infrastructure Investments
While providing the technical equipment, financial resources and qualified workforce needed to keep communication services running without interruption, our company management prioritises the sustainable use of resources in air-conditioning and power systems, taking into account the environmental risks brought by climate change.
5. Systematic Review
The currency of our Quality Policy, its suitability for our corporate goals and its applicability in the field are reviewed comprehensively at least once a year in evaluation meetings attended by top management and unit managers.
TEPENET İNTERNET TELEKOMÜNİKASYON İLETİŞİM LİMİTED ŞİRKETİ
GENERAL MANAGER
